Scutellà, amongst its priorities, respects your privacy. For this reason, here below, we include information regarding our web site’s cookies.
Which kind of cookies does Scutellà’s website use?We only use technical cookies to ensure a better navigational quality, as well as allowing essential functions like authentication, validation, and management of a navigational session. Technical cookies are necessary for the proper operation of the Scutellà site, and will help you navigate the site, as well as take advantage of all its features (for example, allow the storage of previous actions or allow the user to save the user’s session and/or carry out other activities which are strictly necessary for the operation of this site).
Technical cookies used are:
- “browsing or session” cookies, that ensure a seamless browsing (allowing, for example, to make a purchase or authenticate your access to a restricted area), stored only during the session’s time. It means that when you close your browser, all cookies are automatically deleted from your device;
- “analytical” cookies (like the technical cookies when used directly by the site operator to collect information, in aggregate form, about the number of users and how they visit the website) help Scutellà to understand how you interact with our website, providing information about the last page visited, the number of sections and visited pages, the time spent on the website and each event emerged during the browsing, like for example an error message, and helps to understand each eventual difficulty encountered using our website;
- “functionality” cookies, which allow you to navigate in function of a set of selected criteria (for example, the language selected products for the purchase) in order to improve the rendered service.
Scutellà collects, uses and stores users’ personal information, respecting the new European regulation regarding personal information protection (European regulation n.2016/679), known as “GDPR”.
Owner of the processing of personal dataPASTICCERIA ROCCO SCUTELLÀ – VIA ROMA,19 – 89012 DELIANUOVA (RC) TEL. 0966 963280 – FAX 0966 473835 – P.IVA 02028830806 Indirizzo email del titolare: [email protected]
Kinds of data collected:Personal data information automatically collected are:
- personal data;
- contact information (email, phone);
Purposes of processing and data retention periodThe data are collected for the following purposes:
- On-line purchases and shipping orders: activation and management of purchases; order status management; management of payments and deliveries of products.
Treatment methodThe owner adopts appropriate security measures to denied unauthorized access, shared, modification or deletion of data. The treatment is carried out through information technology tools, with organizational methods and with logic strictly related to the purposes indicated.
User’s rightsThe user can exercise all the provided rights by the GDPR against the owner. Therefore he can update, integrate, rectify, delete data, request the block, oppose to the processing, request data portability, submit a complaint to the Privacy Guarantor sending an email to [email protected]
GENERAL CONDITIONS OF SALE
These General Conditions of Sale govern the terms and conditions of sale of products marketed by Pasticceria Scutellà. All contracts for the sale of products by Pasticceria Scutellà to third parties are governed by these General Conditions, which form an integral and substantial part of any proposal, order and order confirmation of purchase of the products themselves. The conditions of sale applicable to the order are those in force on the date of the order itself. 1. Object of the on-line contract and its definition By “on-line” sales contract is meant the distance contract and that is the legal transaction concerning movable goods and / or services between a supplier, the PASTICCERIA ROCCO SCUTELLA’ with headquarters in Via Roma, 19 – 89012 Delianuova (RC) – Italy, later only called Pasticceria Scutellà, and a consumer and / or customer under a distance selling system organized by the supplier who, for this contract, uses the technology of distance communication called “Internet”. All contracts, therefore, will be concluded directly through access by the consumer and / or customer to the website corresponding to the address www.pasticceriascutella.it where, following the procedures indicated, will conclude the contract for the purchase of the goods. La Pasticceria Scutellà, may discreetly request from the consumer and / or customer a confirmation of the order made. By consumer is meant any natural person who, in contracts for the sale of consumer goods, acts for purposes unrelated to the business activity that may be carried out. For distance contracts with consumers is explicitly referred to the legislation provided for in Section II of Legislative Decree no. 206 of 6 September 2005. 2. Orders and invoicing The Pastry Scutellà in order to improve the service offered to its customers, ensures the following ordering methods: – Via internet: www.pasticceriascutella.it Of course, the easiest and fastest way to order is through our online store e-commerce section. www.pasticceriascutella.it Here you can order online the products you want, quickly and easily. – By fax: +39 0966/473835 You can also place an order by fax. By sending the completed order form in all its parts, the order will be processed as soon as possible. All purchase orders for products transmitted should preferably be drawn up on the form downloadable from the site, complete in all its parts and contain all the elements necessary for the correct identification of the products ordered. Each order sent constitutes a contractual proposal of the customer and, therefore, will be binding for the Pastry Scutellà only if confirmed by the same for acceptance. The execution of the order is equivalent to confirmation and acceptance of the same. Pasticceria Scutellà reserves the right not to accept incomplete orders, not duly completed. In case of non-execution of the order (if the same is due to unavailability of products ordered by the customer) the Pastry Scutellà will inform the customer as soon as possible, refunding any amounts already paid by the latter for the supply not executed. In this case, the customer will not be entitled to any further refund or compensation of any kind. As required by current legislation, and in particular by Presidential Decree 26/10/72 no. 633, for each purchase will be issued an invoice for sale, therefore, we require you to verify the correct entry of personal data and tax code and / or VAT number. The Pastry Scutellà will be relieved of any responsibility in case of incorrect indication of tax data required by law. 4. Products: prices and characteristics The prices of each item include the VAT in force at the date of printing of the catalog during its validity and remain unchanged for the duration of the same. Any regulatory changes regarding changes in VAT rates or other sales taxes, will result in adjustment in the bill of lading. Unless otherwise indicated, the prices of products published by Pasticceria Scutellà are to be understood as VAT INCLUDED. The prices of the products published on the website from time to time cancel and replace the previous ones and are subject to the actual availability of the products. Pasticceria Scutellà reserves the right to confirm or modify the prices of products published on its website or in brochures and advertising material, at the time of confirmation of the customer’s order. The customer is responsible for a contribution to the shipping costs, clearly displayed on the site before the completion of the order. 5. Forms of payment To meet the specific needs of its customers, Pasticceria Scutellà offers the following payment methods: By credit card: CartaSì, Mastercard, Visa and PostePay. The card will be charged at the time of order, with a surcharge of up to 4.00% on the total amount, with the exception of the only PostePay service for which no surcharge is required for commission expenses. Cash on delivery upon receipt of goods: as required by current legislation, cash on delivery payment can be made directly to the courier. By bank transfer in advance: at the time of registration of the order, bank transfer to: Confectionery Rocco Scutellà & C. s.a.s c/o Credito Emiliano Ag. Of Delianuova (RC) IBAN code. en67 b030 3281 3600 1000 0000 414: IT67 B030 3281 3600 1000 0000 414 indicating in the reason for payment the customer number or surname, first name and postcode city. To speed up shipping operations, the buyer can anticipate a ½ fax copy of the bank order made. The order will still be considered valid for a maximum duration of 7 days, after which time, not received payment, will be automatically canceled. 6. Delivery of products All delivery costs of the products are charged to the customer. The contribution of the shipping costs requested is calculated automatically in relation to the weight or “volumetric weight” of the items ordered. About the weight, there are bands with its price, as indicated below: weight from kg. 0 up to kg. 2 shipping fee € 10.00 weight from kg. 2 up to kg. 4 shipping fee € 12.00 weight from kg. 4 up to kg. 10 shipping fee € 14.00 weight from kg. 10 up to kg. 20 shipping fee € 16.00 weight from kg. 20 up to kg. 30 shipping fee € 18.00 weight from kg. 30 up to kg. 40 shipping fee € 22.00 weight over 50 kg. Shipments are to be agreed by phone Upon delivery of the products to the Customer by the carrier in charge of their transport, the Customer shall check, in the presence of the carrier: a) that the quantity and type of products ordered corresponds to what is indicated in the transport document; b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials. Any anomalies or discrepancies must be immediately reported to the carrier upon receipt of the products, by indicating them on the delivery note or other transport document, signed for acceptance by the carrier itself. Subsequent disputes will not be considered valid. 7. Delivery terms We deliver the ordered goods by express courier directly to the address indicated at the time of order, within 4/5 days from the date of receipt of the order. To facilitate delivery to the courier, it is important to indicate a delivery address where there is someone who can pick up the package and that the house number and surname on the bell are easily visible, you can not make deliveries to P.O. boxes. If you are absent at the time of delivery, the courier will leave a notice with a phone number to contact to arrange the return. It is important to provide an e-mail address and a telephone number, preferably mobile, to facilitate the delivery process. The above delivery terms apply to products in stock. 8. Obligations of the buyer The consumer and/or customer undertakes and obliges, once the purchase procedure “online”, to provide for the printing and storage of these general conditions, which, however, has already seen and accepted as an obligatory step in the purchase process, as well as the specifications of the product purchased, and this in order to fully meet the condition of Articles. 4, 5, 52 and 53 of Legislative Decree no. 206/2005. It is strictly forbidden for the buyer to enter false data and / or fantasy in the registration procedure necessary to activate the procedure for the execution of this contract and in its further communications, the personal data and e-mail must contain only their real personal data and not third parties, or fantasy The Customer indemnifies Pasticceria Scutellà from any responsibility deriving from the issue of incorrect tax documents due to errors in the data provided by the Customer, the Customer being solely responsible for the correct insertion. By filling in the appropriate space on the website of the banking payment system, the consumer and / or customer authorizes Pasticceria Scutellà to use the date of their credit card, or other card issued in replacement thereof, and to debit their current account in favor of Pasticceria Scutellà the total amount shown as the cost of the purchase made “online”. The entire procedure is carried out through a secure connection directly connected to the bank owner and operator of the payment service “online”, which Pasticceria Scutellà can not access. If the consumer should exercise the right of withdrawal, the amount to be refunded will be credited to the same credit card. By filling in the personal data sheet in the registration procedure necessary to activate the procedure for the execution of this contract and its further communications, the consumer and/or customer authorizes Pasticceria Scutellà to communicate non-sensitive personal data (residence, telephone number) to couriers and / or shippers used for the delivery of goods purchased in order to allow the necessary procedures to their address. 9. Complaints Any complaint must be submitted online by sending to [email protected] The customer will receive an e-mail confirming the opening of the complaint within the next three working days, with the same communication will be provided instructions for the definition of the procedure and requests for clarification or documentation. In accordance with current legislation, the customer / consumer, in the event of a complaint submitted more than six months after delivery of the product, must provide appropriate documentation proving that the lack of conformity was existing at the time of delivery. 10. Copyright All contents (texts, images, graphics) of the site www.pasticceriascutella.it are protected by copyright and may not be reproduced in whole or in part without prior permission. All rights reserved. 11. Jurisdiction and jurisdiction Without prejudice to the possible applicability of mandatory provisions of law to protect consumers (as defined under Article 1 letter. b) of Legislative Decree 22 May 1999 n. 185), any dispute relating to these Terms and Conditions, will be referred to the exclusive jurisdiction of the Court of Palmi. Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale of Pastry Scutellà.